Simply put, it’s telephone service delivered over the web. To do that, the old analog voice data is digitally encoded with digital codec. When it comes time to turn the signal back to analog, the process starts all over again. That means you receive telephone service via the web, just like a regular landline.
In order to take advantage of VoIP technology and save money,
businesses can implement hosted VoIP phone service. If your company is considering making the transition to a hosted VoIP pbx solution, it’s best to know a bit more about what there is to consider. Many businesses think that switching over to a hosted PBX solution is a big undertaking but the reality is that most of it is comparable to the experience of using an analog service provider. The main difference is that with a hosted PBX solution, you won’t have to deal with long-distance charges, which are often the biggest cost differences between switching over to an on-premise solution and a traditional PBX solution.
The biggest problem with switching over to a cloud-based VoIP phone service is whether or not you’re going to be compatible with the new service. It’s not a matter of compatibility per se; it’s more of compatibility within the policies of the individual provider. Some providers will only allow their existing customers to use their equipment and network without additional cost. Other providers won’t mind allowing you to use their equipment for a one-time fee and then you must lease any new gear. On the other hand, many traditional PBX solutions have on-premise pbx software and hardware, so you must first make sure that your current provider allows you to install the software and configure the hardware.
The second issue to consider when switching over to a cloud-based VOIP phone system is whether or not you’ll be able to get the most out of your equipment. In short, the answer depends on the specific device you’re planning on using. A premise-based pay system will provide the most functionality. The most important part of a premise-based system is its digital protocol stack, or the way that all the communications are sent and received. For most companies, this will consist of a standard analog telephone adapter (ATA), a hosted VoIP service (a gateway) and a true digital phone system, which is a high-end VoIP service such as Vonage or SunRocket.
If you’re working with a traditional PBX phone system, you’ll need to decide if switching over to a VoIP service is right for you. Most people don’t notice the difference between an ISDN and a broadband connection, but ISDN is only useful for truly analog connections. Analogies are nothing more than digitally encoded audio signals that are transmitted via radio waves. When you talk on a broadband connection, you’re actually talking over digitally encoded information; there’s no analog to analog ratio to be aware of. That said, though, VoIP phone systems that use ISDN technology typically have much better connection speeds than those that use analog services, so it might make a difference for you.
Of course, what if you don’t have an Internet connection at all?
In this case, your last option is probably going to be a VoIP phone service on-premise. You can still use analog equipment with these services, since they’re just meant to function as a gateway or switch phone for your business’s voice and data. These services usually allow you to forward calls made in one direction to another number within the service, so if you have a VoIP enabled computers at work, you can actually take calls away from the office and forward them to an answering machine, or even an outside third party. You can also connect your VoIP Phone System to your voicemail, so you can receive VoIP messages or faxes – it’s really up to you how you use the service.
One thing to keep in mind is that, if you’re going with a business VoIP phone system, you will most likely want to upgrade the hardware and software often (as much as once every twelve months, according to the vendor). Hardware upgrades might include adding a high-speed internet connection, additional wiring between your PBX system and the PBX equipment, or even software upgrades from time to time. Some businesses choose to keep their existing PBX system, but implement a VoIP phone system instead. In this case, they would replace their current phone system with a high-speed VoIP enabled system and then implement a business VoIP phone system inside of it.
Both kinds of systems offer great flexibility, and depending on what you need, either VoIP Phone Service or a hosted PBX system could work for you. There are a lot of VoIP providers out there, such as Vonage, which offers a high-speed Internet connection along with unlimited calling plans.
- Or you could go with a smaller player like eRecon or Business VOIP, who offer similar services for less money.
- There’s no shortage of companies offering VoIP service, so you’ll be sure to find a quality provider near you.
- As long as your business can adapt, and figure out a way to integrate VoIP into its existing business communications, there’s no reason not to implement VoIP technology into your communications.